IT Service Management

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best-practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals.